Note: There are links to non-Microsoft websites. If the MOV file still not playing then please use the link below and try to use the software to play a video MOV and follow the step 3 To convert MOV to MP4, Right-click on MOV file and select open with Photos the video will open, on the right-up corner click "Edit and Create" and select "Trim", after that click "Save As" to save it where you want and you can see the file MOV is converted to MP4. Open Microsoft Store and look for Windows Photos that came from Microsoft or check preinstalled on your machine HEVC Video Extensions from Device Manufacturer Open Microsoft Store and look for HEVC Video Extensions that came from Microsoft Thank you for updating the information, the version 18363 means you are running Windows 10 build 1909, I recommend you to upgrade to the latest version of Windows 10 Build 2004, it may fix the issue for playing Mov files also saving to MP4, please follow the steps below to play MOV files.
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